OKAYAMA UNIVERSITY HOSPITAL

Overseas Online Second Opinion Service

The Overseas Online Second Opinion Service is designed for individuals residing abroad who find it difficult to travel to Japan. Based on information provided by the patient’s attending physician regarding the diagnosis and treatment plans from a medical institution overseas, our hospital provides a second opinion. Please note that no medical procedures, including examinations, treatments, or prescriptions, will be conducted during the consultation. Additionally, recording or filming of the online session is not permitted.
 

Eligible Individuals

The patient themselves is the principal party for the consultation. However, family members may also participate.
If the patient is not present during the consultation, their consent is required.
Third parties such as agents or intermediaries may not attend without the patient’s prior approval.
 

Ineligible Consultations

1. Medical malpractice, medical lawsuits and other issues
2. Consultation regarding details of medical expenses and medical benefits
3. Dissatisfaction with attending physician
4. Requests for hospital or physician transfer
5. About a patient who has passed away
6. Consultations regarding psychiatric or mental health conditions
7. If you are unable to submit necessary documents
8. If the content of the consultation is outside our expertise

Departments Not Providing Second Opinions

• Department of Neuropsychiatry
• Department of Dermatology
• Ophthalmology Department
• Department of Emergency and Critical Care Medicine

Documents Required for Consultation

1. Medical Referral Letter
2. Examination Data:
   ・ Blood test results
   ・ Pathology reports
   ・ Images and reports from various medical imaging tests, etc.
3. Photo identification of the individual(s) requesting the consultation (e.g., the patient or family members)
4. Application Form for an Overseas Online Second Opinion Service
5. Consent Form (required if the applicant is not the patient)

※In addition to the documents listed on this page, additional documents or medical test data may be requested by each medical coordination company, as necessary.
 

Consultation Time and Fees (Advance Payment Required)

 ¥132,000 per session (up to 60 minutes)
（Extra charges apply if you go over the time limit.）

【Important Notes】
Payments are non-refundable under any circumstances.
Once payment is confirmed, scheduling of the session will begin.

How to Apply

If you wish to request an Overseas Online Second Opinion, please apply through the designated medical coordination company listed below.
If you are not fluent in Japanese, please arrange for an interpreter in advance.
(Please note that interpreter fees and coordination charges may apply separately.)

 ◆Click here for Procedure for Requesting Overseas Online Second Opinions Service◆

◆ Emergency Assistance Japan Co., Ltd. (EAJ)
　Address (Head Office) 1-21-14 Koishikawa, Bunkyo-ku, Tokyo 112-0002, NRK Koishikawa Building
　Telephone number 03-3811-8600
　Email mj-info@emergency.co.jp
　Website http://maj.emergency.co.jp/ja/
 
◆ Kobe International Medical Support Co., Ltd.
　Address 1-22-23-203 Nakayamatedori, Chuo-ku, Kobe, Hyogo 650-0004
　Telephone number 078-600-2448
　Email mail@kims.co.jp
　Website http://www.kims.co.jp/

 

Contact Information

Okayama University Hospital International Medical Support Center
Email: kokusai-shinryou@adm.okayama-u.ac.jp
Hours: Monday to Friday (excluding Sundays and public holidays) 8:30 to 17:00